Here’s the Answer to the Question posted on Facebook
Q. As a computer technician at a repair shop, you frequently interact with customers. You are training a new technician about best business practices. Of the following choices, what is the MOST important item to include?
A. Follow up with customers to ensure their needs have been met
B. Always tell the customer the fastest solution
C. Always tell the customer the cheapest solution
D. Provide the customer with all possible choices to resolve a problem
Answer available until May 2, 2016.
See Chapter 10 of the CompTIA A+ Training Kit (ISBN 978-0735662681) by Darril Gibson.